Privacy Policy
Last updated: November 16, 2025
1. Data Controller Identification
Company Name: UTILIA SERVICIOS IA S.COOP.CAN
Tax ID: F75452102
Registered Office: Calle Teniente Coronel Castillo Olivares nº26, piso 16 Aº2
Contact Email: info@utilia.ai
Privacy Email: compliance@utilia.ai
2. Personal Data We Collect
2.1. Data Provided by Users
- Contact Information: Name, surname, email address, phone number
- Professional Data: Company, position, industry sector
- Contact Form Data: Message, inquiry, or request submitted
- Subscription Data: Email for newsletter and commercial communications
2.2. Automatically Collected Data
- Navigation Data: IP address, browser type, operating system, pages visited, time spent on site
- Cookies and Similar Technologies: See our Cookie Policy
- Analytics Data: Information about website usage collected through Google Analytics 4
3. Processing Purposes and Legal Basis
| Purpose | Legal Basis |
|---|---|
| Responding to inquiries and information requests | Performance of pre-contractual measures (Art. 6.1.b GDPR) |
| Sending commercial communications and newsletters | Consent of the data subject (Art. 6.1.a GDPR) |
| Navigation analysis and website improvement | Legitimate interest (Art. 6.1.f GDPR) |
| Compliance with legal obligations | Legal obligation (Art. 6.1.c GDPR) |
4. Data Retention Period
Your personal data will be retained for:
- Inquiries and contacts: During the business relationship or until you request deletion
- Newsletter: Until you revoke your consent
- Analytics data: 26 months (Google Analytics 4 configuration)
- Legal obligations: The period required by applicable law (minimum 6 years according to tax regulations)
5. Data Recipients
Your personal data may be shared with the following recipients:
Service Providers
- Google LLC: For web analytics services (Google Analytics 4) and hosting (Google Tag Manager). International transfer covered by standard contractual clauses approved by the European Commission.
- Hosting Providers: For website hosting and database services
- Email Marketing Services: For sending commercial communications (if applicable)
Important Note: We do not sell, rent, or share your personal data with third parties for commercial purposes without your explicit consent.
6. Data Subject Rights
Under the GDPR, you have the right to:
Access
Obtain confirmation of whether we are processing your personal data
Rectification
Request correction of inaccurate or incomplete data
Erasure
Request deletion of your data when no longer necessary
Objection
Object to processing of your personal data
Restriction
Request restriction of data processing
Portability
Receive your data in a structured, machine-readable format
How to Exercise Your Rights
You can exercise your rights by sending an email to:
Email: compliance@utilia.ai
You must include a copy of your ID or equivalent identification document.
Right to File a Complaint
If you believe the processing of your data violates the regulations, you have the right to lodge a complaint with the relevant data protection authority.
More information: Spanish Data Protection Authority (AEPD)
7. Security Measures
UTILIA has implemented appropriate technical and organizational security measures to protect your personal data against:
- Unauthorized access
- Accidental or unlawful alteration, loss, or destruction
- Unlawful processing
These measures include:
- SSL/TLS encryption for all communications
- Restricted access to personal data
- Continuous staff training on data protection
- Periodic security audits
8. Cookies and Similar Technologies
This website uses cookies and similar technologies to improve user experience and analyze website traffic.
For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
9. International Data Transfers
Some of our service providers may be located outside the European Economic Area (EEA).
In such cases, we ensure that transfers are made with appropriate safeguards, including:
- Standard contractual clauses approved by the European Commission
- Compliance certifications with data protection standards
- Adequacy decisions by the European Commission
10. Protection of Minors
Our services are directed to businesses and professionals.
We do not knowingly collect personal information from children under 14 years old. If we discover that we have collected data from a minor without the required parental consent, we will delete that information immediately.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
We will notify you of any significant changes through:
- A prominent notice on our website
- Email to your email address (if you have provided it to us)
We recommend you review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us:
General Email: info@utilia.ai
Privacy Email: compliance@utilia.ai